What My Customers Say:
The following email was received at franchise head office:
From: Nicola McCulloch
Sent: 15 July 2008 10:46
Subject: Ayrshire Cleaning Doctor
Hi, I would just like to send a note of praise for a member of your team, I booked Kevin Robertson, the cleaning doctor in Ayrshire. He was very nice and professional when he came to give me a quote and to carry out the work. I booked him to clean my carpet and dinning rooms chairs. He did a fantastic jobs and worked very hard to get them as clean as possible. He was very polite and friendly and I would not hesitate to use the Cleaning Doctor services again. I have passed on his number to a friend and neighbour who are going to use him. He really is a credit to your team.
Nicola McCulloch, Galston, KA1
Delighted with the job. (Did we achieve a satisfactory result?) Definitely, carpets are like new. Carpets are so thick again. The pile has lifted and the colour is lovely. (Is there anything you feel we could do better to deliver an even better service?) Not a thing, the service was excellent and I can recommend you.
Mrs Janet Cook (Retired), Kilmarnock
Very professional and very good at explaining how he was going to treat stains. (Did we achieve a satisfactory result?) Excellent, carpets came up like new and I could not ask for a better result. (Is there anything you feel we could do better to deliver an even better service?) I can not think of any thing, service excellent.
Wilma Crawford (Housewife), Cumnock
From initial contact through to completion, service was exemplary, friendly, competent and professional, summarises the services received. (Did we achieve a satisfactory result?) Three piece suite has come up like new with soiling marks and stains completely removed. Value for money is the main benefit. (Is there anything you feel we could do better to deliver an even better service?) Not really possible to highlight any areas for improvement. I would and will certainly recommend service to friends and family.
George Marshall (Driving Instructor), Loans, South Ayrshire
Very professional from inspection to completion, and we were both pleased with the result. (Did we achieve a satisfactory result?) Most certainly, our suite was very clean and looked as it did when we bought it new 9 years ago, not a blemish. This is the first time that we have used the “Cleaning Doctor” but we would most certainly use “Kevin” again without any trepidation. (Is there anything you feel we could do better to deliver an even better service?) Nothing was needed to improve your manner – service – finish of the work done and we hope you prosper well.
Mr & Mrs Robert Laughland (Retired), Irvine, KA12
My overall feeling is complete satisfaction of a job well done. My husband and I were delighted with our leather suite after it was cleaned. A benefit is that we now have the number of a reliable and friendly firm. (Is there anything you feel we could do better to deliver an even better service?) Nothing springs to mind – delighted with the service.
Christine King (Administrator), Darvel, Ayrshire, KA17
Absolute professional job. Fantastic difference. Beautiful job. (Benefits received :) Carpets cleaned in place, no need to lift and remove. All stains removed and carpet left clean and sterilized. (Is there anything you feel we could do better to deliver an even better service?) Nothing springs to mind, thoroughly professional service, cheerfully and courteously delivered.
Mr R. J. Shearland (Retired Agric. Engineer), Girvan, Ayrshire, KA26
Prompt response to enquiry, quote, etc. Operator arrived on time on both appointments. Excellent result on both carpet and suite. (Benefits received:) Promptness and effectiveness of service. I would use the company again.
Cynthia Sim (Head Teacher), Irvine, Ayrshire, KA12
