Customer Care
We pledge to be YOUR PARTNER by providing you with a comprehensive
cleaning and maintenance service. As your partner we will dedicate
all our resources to solving your cleaning and maintenance needs.
We pledge to put you in complete control of your cleaning expenses.
Cleaning Doctor technicians are trained to diagnose cleaning problems
and give you a range of options to remedy those problems. You then
decide on the degree of cleaning or maintenance required to return
your home or business to pristine condition.
We pledge to make the scheduling and completion of your cleaning
and maintenance easier for you. We accomplish this by providing the
following:
- Availability: Our head office is staffed Monday - Friday 9.00am
- 5.00pm by staff trained to handle your needs. If we cannot answer
you queries immediately we will call you back.
- Expertise: Our technicians are experts in every facet of home
and business cleaning and maintenance. We do the job right - the
first time.
- Full Service: When you schedule your cleaning with Cleaning Doctor
you can rest assured that your home or business will be restored
to condition, on time, and within your budget. Each technician
is trained and equipped to clean to Cleaning Doctor international
standards. We make complete cleaning and maintenance as easy as
one phone call.
- Professional Image: Our technicians wear uniforms and our service
vehicles are attractively painted and kept clean. You will appreciate
our professional appearance and conduct when we are on site at
your home or business.
- Information: Details of all services completed are outlined on
a job card or invoice that is left with you when our technicians
finish. This gives you an immediate record of all cleaning and
maintenance performed. We follow up with a call by full time office
staff to answer any questions you may have.
We pledge SATISFACTION - GUARANTEED: At Cleaning Doctor
our job is never finished until you are 100% satisfied - guaranteed.
We stand behind our Satisfaction Guarantee with our Partnership Pledge,
and many years of experience providing the best in cleaning services.
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