What Our Customers Say
Mr Heffer did an excellent job of cleaning my carpet.
He was also very helpful in moving items, etc. He achieved an excellent
result. I was really satisfied with his good attention to detail.
Kathleen G. P. Drewry, Norwich
Highly recommendable, unable to fault at all. (Did we achieve a
satisfactory result?) Satisfactory is a understating and undervaluing
the result you achieved, which was far better than I had expected. Reliable, honest, dependable and would recommend without any doubts. Will use again. Money well spent, which more than pleased my wife
on her return from hospital. (Is there anything you feel I could
do to deliver an even better service?) Definitely no to this one,
thank you.
Mr L. Eve, Costessey, Norwich
Very professional. Overall results very good. The smell of the
cleaning products was very pleasant.
Mrs J. B. Trillo, Costessey, Norwich
All aspect very professional. All carpets cleaned to a high standard.
Saved buying a new cream carpet! - It was so bad that we thought
it was beyond cleaning - Karl sorted it! (Is there anything you feel
I could do to deliver an even better service?) Invent a hair dye
stain reversal chemical!
Jack Norton, Norwich
Extremely well presented company, very professional and helpful,
right from the first phone call. I was amazed how dirty my carpet
actually was. The results were outstanding and exceeded my expectations.
Good customer service with helpful advice on maintaining carpet. Also extremely clean carpet. (Is there anything you feel I could
do to deliver an even better service?) Nothing, it was excellent.
Margaret Maskell, Norwich
Very good, very efficient and non intrusive. Long term stain removed
without trace. Left house with a very fresh, clean smell. (Is there
anything you feel I could do to deliver an even better service?)
No.
Peter Bradbury, Drayton, Norwich
We were very impressed by his professionalism. He made a very good
job bringing back the colour to our carpet. (Benefits received) Having
the backup if you have an accident, as we have already found out.
(Is there anything you feel I could do to deliver an even better
service?) No you are doing a grand job already. The service you give
is first class.
Mr & Mrs Coulter, Sprowston, Norwich
Professional and business like. Excellent result, even with three
dogs.
J. R. Lambert, Taverham, Norwich
(Was the company professional?) Yes, from the phone call to arrange
an appointment to the cleaning of the carpet. The carpet was cleaned
to a high standard. Everything was explained clearly and the cleaning
advice and cleaner received on completion was very useful. (Is there
anything you feel I could do to deliver an even better service?)
I feel you are offering a very good service and I can't think of
any improvements needed.
Mrs P. J. Chapman, Norwich
Completely professional. The result was Brilliant! Our hall carpet
has lots of wear due to our son who is in a wheelchair and after
the cleaning the carpet looks NEW!!!!! (Benefits) Every part of cleaning
explained. (Is there anything you feel I could do to deliver an even
better service?) Nothing!!!!
Mr & Mrs B. Saunders, Norwich
Very professional in every way, from estimating to
conclusion. Work done as you said it would be, including start time.
Disruption was kept to an absolute minimum. At this stage I am very
well satisfied; not only do the carpets look cleaner but they also
feel so much better. You gave useful information on treatment of
stains, provided in a most helpful manner, and assurance of back-up,
should any problems be experienced. (Is there anything you feel I
could do to deliver an even better service?) Even after considerable
thought, I do not think so. I am very satisfied and will recommend
you and your services to friends.
Mrs M. J. Heffer (Retired Health Visitor), Drayton,
Norfolk
(Not related to or connected to Mr K Heffer)
Very helpful, efficient and courteous. I would certainly recommend
you to friends and neighbours. Very satisfied - all marks have
been removed from my lounge carpet. A nice re-conditioned carpet.
I don't have to replace it for a while. "First Aid Treatments for Spots & Stains
document" is very helpful. (Is there anything you feel
I could do to deliver an even better service?) I can't think
of anything.
Mrs J Roberts (Retired), Drayton, Norwich
Very professional, carried out necessary tests before cleaning
- arrived on time and we were really pleased with result - and dryness
of sofas by the time we got home. Sofa / chairs were quite old -
but the cleaning has made them bright again. Will be recommend to
others and using again - reliable service.
Kate Leeder (Mum-to-be), Foncett St Peter, Norwich
Very professional service, initial meeting meant I
knew what could be achieved. I am very pleased with the results -
everything smells great and nearly all stains were removed. (Benefits
received): Stain removal - thought we might have to replace the carpets
as we couldn't get the stains out! (Is there anything you feel I
could do to deliver an even better service?) No, I think you are
on the right track and I will definitely recommend you to others.
Andrea Ramsden (School Business Manager), Norwich
I could not fault anything. I was really pleased with the way my
carpet looked after you cleaned it. I never thought it would look
so good. I valued how quick my carpet dried and how I was told what
tests, etc. you were doing. (Is there anything you feel I could do
to deliver an even better service?) No, I feel you have everything
just right and am so pleased we had you and would use you again when
needed, and will tell family and friends what a good job you did.
Mrs Y Mills (Housewife), Norwich
I was very pleased with the cleaning. My carpet looks almost new
again. People have remarked on how good it looks. (Benefits received):
The help and kindness I got. Also, the gentleman arrived on time.
(Is there anything you feel I could do to deliver an even better
service?) Nothing, as everything was to my satisfaction and well
worth the cost.
Mrs Betty Newson (Housewife - OAP), Great Plumstead,
Norwich
A very professional and friendly service from beginning to
end. Now I've met Karl and seen his work, I won't be using anyone
else! I will be highly recommending him in the future. Very
pleased with the result. Clean carpets. Friendly service & efficiency.
Chris Bowen (Royal Navy), Sprowston, Norwich
